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Managing Social Media Risk in Utilities
considered this "very important") To offer direct customer service (42 percent considered this "very important") ... stomer service and crisis management as the primary advantages of utilities’ use of Facebook and Twitter ...- Authors: Charles Tooman
- Date: Apr 2013
- Competency: External Forces & Industry Knowledge; Leadership; Strategic Insight and Integration; Technical Skills & Analytical Problem Solving
- Topics: Enterprise Risk Management>Operational risks; Enterprise Risk Management>Portfolio management - ERM; Enterprise Risk Management>Risk appetite; Enterprise Risk Management>Risk categories; Enterprise Risk Management>Risk measurement - ERM; Enterprise Risk Management>Strategic risks; Enterprise Risk Management>Systematic risk; Enterprise Risk Management>Systemic risk
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If I only had a brain
If I only had a brain Summary of the July, 2013 newsletter with an executive overview of each article. ... we did (or didn’t) predict the future of health care expenses, cause-specific death rates, employment ...- Authors: David Snell
- Date: Jul 2013
- Competency: External Forces & Industry Knowledge; Results-Oriented Solutions>Assess decision effectiveness; Technical Skills & Analytical Problem Solving>Innovative solutions
- Publication Name: Predictive Analytics and Futurism Newsletter
- Topics: Economics>Behavioral economics; Enterprise Risk Management>Risk measurement - ERM; Enterprise Risk Management>Strategic risks; Enterprise Risk Management>Systematic risk; Enterprise Risk Management>Systemic risk